Frequently Asked Questions

Getting Started

Simple, just click the “LOGIN” button at the upper-right of the homepage, then enter your desired username and password from there!

Or just click here 🙂

We cover the entire Austin-Travis County area, except for some areas west of FM 620 (Lago Vista, Lakeway, Pedernales, Jonestown). However, we do make some exceptions depending on the size of the job. If you’re uncertain if your home is within our operating area, just schedule a booking with us and we will get back to you ASAP – remember, you will not be charged anything until the job is complete, so it’s risk free!

Our cleaning professionals use a standardized cleaning checklist for each job. Your purchase is a contract with your cleaning team to complete the items on our checklist, plus any extras you select.

Our checklist can be found here: Easyway Cleaning Checklist

You can use the slider on our homepage to see your custom price. We base your price on the total number of bedrooms and bathrooms – this gives you a simple and instant quote without worrying about paying extra if the job takes a while!

Absolutely! You will not need anything except running water and working electrical outlets.

Certainly, our extras are listed right here when you book your cleaning.

If there is anything not listed (or any special circumstances), just put it in the comments at the end of the booking form and we will get you a custom quote ASAP. Remember: you will not be charged anything until you have agreed on the price and the job has been finished.

You can reach us to get your price, make a booking, or ask any questions you want at 512-793-7861.

You can also email us at support@easywaymaids.com

Manage Your Account

Just go to our homepage and click “LOGIN” in the upper right corner of the site.

OR just click here 🙂

Once you’re logged in to your account, just click your name in upper right corner to manage any account options – a list should drop down.

If you’ve forgotten your password just click here and enter your email into the form. We will send you a password reset email.

Once you’re logged in to your account, just click your name in upper right corner to manage any account options – a list should drop down.

Once you’re logged in to your account, just click your name in upper right corner to manage any account options – a list should drop down.

Just click here to go to our booking page.

If you already have an account, log in and a big box that says “book now” will be in the center of the page.

Our Service Details

Yes. We bring all our own supplies and equipment 100% of the time. We do offer green cleaning products for an extra $20 as well. We are happy to use your cleaning products if you request it, but there is no associated discount for it.

Our system will automatically text you 3 days before your booking, and 1 day before your booking.

We do not normally call when we are on our way, but we are happy to do this if you request it! Just tell us on the phone or leave it in the “special instructions” section on our booking page.

For an extra $20 we will use only green cleaning products. Just select “green cleaning” from our extras on the booking page or tell us on the phone.

For 1-2 bedroom homes, we usually send 1 cleaner. Sometimes there will be 2 for training purposes, but this will not affect your price at all.

For 3+ bedroom homes we send a team of 2 (sometimes more if there are trainees present).

We have an “arrival window” of 2 hours to account for the unpredictability of traffic, parking, and previous bookings taking longer than expected. For reference, about 90% of the time your cleaner(s) will arrive in the first 15 minutes.

If it is extra important that the team be there at a certain time, let us know and we are happy to work with you on this. You can also book earlier in the day (11AM and earlier) so you know your team will not have any jobs prior to yours – this will increase the likelihood of them being there on-time.

Pricing & Policies

Just have your friend leave your name in the “special instructions” section of our booking page with a note saying they were referred by you. Alternatively, they can just name-drop you on the phone!

If you refer a one-time customer to us, we will credit your account with $50 after their booking is completed.

If you refer a recurring-service customer to us (weekly, monthly, etc.) we will credit BOTH your accounts with $100 after the completion of their second cleaning.

Log into your account here and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

We can give you the exact amount your cleaning will cost on our booking page or at 512-793-7861! We don’t make you wait for quotes, and there’s no ambiguity – get your flat-rate price instantly on our site without putting any payment info down!

In the case of hourly cleanings, we typically have you estimate how long you think it would take and then round up. If you are unsure, we can give you our estimate of how long it will take. Our hourly rate is $80/hr for 2 maids, with a minimum of 2 hours.

Trust & Safety

Absolutely. We vet all our cleaning professionals with the most thorough process of any company in Austin:

-Extensive written application with a minimum of 3 years professional residential cleaning experience
-15-minutes phone interview
-Double reference-check
-1-hour face-to-face interview
-Extensive national criminal background check
-Test cleaning to assess their abilities

After they complete all the above, we grant them access to our platform. We continually monitor customer ratings and remove any teams that fall below 4/5 stars. We send you only the best.

If there is anything wrong with your appointment, we will be sure to make it right! Easyway thrives on returning customers and referrals, so any mishaps are an opportunity for us to show integrity and excellent customer service!

(If you believe anything to be broken or missing, please report it within 72 hours).

If anything is not done to your standards, we’ll have someone back out ASAP to touch up any areas that were missed at NO extra cost to you. We offer these free re-cleans for up to 14 days from the date of your original booking.

We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has it’s own layer of 256-bit security. Third, credit card transactions are processed by stripe and are layered on their own 256-bit security protocol. Finally, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take your security very, very seriously.

Yes! We would never hire anyone without a background check and identity verification.

If you’re not content with your cleaning, we will come out and re-clean for free (within a 14-day window). Just report the problem to us within 72 hours of your booking!

If something is not done to your expectations, please let us know. We’ll send a team out to re-clean whatever was not done to your satisfaction, free of charge.

Refunds and discounts are handled on a case-by-case basis. We are happy to do a re-clean for free, but will usually ask for photos if a discount or full refund is requested.

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